Return Policy

Zeyaa Jewels, we pour our hearts into selecting pieces that add a little sparkle to your life. Because our jewelry is curated with love and for hygiene reasons, we want to ensure that every piece you receive is brand new and untouched. For this reason, we don’t offer returns or exchanges if you simply change your mind.

However, we know that sometimes things don’t go perfectly. If we’ve made a mistake or your package had a rough journey, we’re committed to making it right!

When We Can Help

We are happy to arrange a return or exchange in these two cases:

A Bumpy Ride: Your jewelry arrived damaged during transit.

A Mix-Up: You received a different piece than the one you fell in love with on our site.

The 24-Hour Check-In

Since our pieces are delicate, we ask that you inspect your new treasures as soon as they arrive. If there is an issue, please let us know within 24 hours of delivery.

Why the 24-hour limit? We need to report transit damages to our delivery partners immediately. Because of this, we aren't able to process any requests that come in after this window.

The Unboxing Video (Our Safety Net)

We wish we could be there to unbox your jewelry with you! Since we can’t, we require a continuous unboxing video to help us understand what went wrong. This protects both you and our small business. To be valid, the video just needs to:

Start at the very beginning: Show the unopened package, including the shipping label and bill.

Be a single take: No cuts, edits, or filters—just a raw, honest look at the unboxing.

How to Start a Return

If something isn’t right, don't worry! We’re here to help. Within 24 hours:

Reach out: Send us a message at jewelszeyaa@gmail.com.

Share the details: Include your Order ID and a quick note about the issue.

Show us: Attach your unboxing video and a few clear photos of the item.

What Happens Next?

Our small team will personally review your request. If approved, we’ll send you instructions for the return.

Replacement or Refund: Depending on what’s in stock, we’ll either send you a fresh piece or issue a refund.

The Refund: We’ll send the funds back to your original payment method. If the error was on our end, we’ll cover the shipping costs, too!